Central Municipal Court of Atlantic County recently introduced a new AI communications platform as part of a pilot program with Amazon Web Services using CloudHesive ConnectPath.
The system includes a multilingual virtual assistant to provide citizens with 24/7 access to court-related information via text messaging. Real-time responses can be delivered in both English and Spanish to share links to virtual court hearings, court schedules and notices, frequently asked questions, instructional videos and court documentation, and public defender and prosecutor contacts.